Mauricio Murillo

How to get my business recommended by ChatGPT and Gemini? The way people search for information has changed more in the last three years than in the previous two decades. A growing share of consumers no longer type a query into Google and scroll through a list of links — they ask an AI assistant

AI Responding to Reviews Google’s Algorithm and the New Frontier of Digital Listening The local search environment has evolved. For Small and Medium-Sized Enterprises (SMEs), traditional SEO—focused on keywords and review volume—is no longer sufficient. In 2026, performance is increasingly driven by semantic relevance. Google Business Profile now includes generative artificial intelligence to suggest responses

The Authenticity Revolution How the Customer’s Voice Became Marketing’s Most Valuable Asset From the ancient marketplaces to the towering billboards of Times Square, commerce has always relied on a basic premise: someone has something to sell and must convince another that they need it. Historically, power resided with whoever held the megaphone. In the golden

AI and Strategy in Customer Experience When Everything Is Automated, the Human Becomes a Luxury We live in a silent paradox. As Artificial Intelligence (AI) becomes ubiquitous—capable of producing text, images, code, and operational decisions on a scale previously unimaginable—value no longer resides in the capacity to produce, but in who produces and how. In

From Reflection to Action Transforming 2025 Metrics into Your 2026 Strategic Advantage The close of a fiscal and operating year always brings a mix of emotions. There is satisfaction for the milestones achieved, but inevitably, the silent weight of what remained pending. Looking back at 2025, it is easy to fall into the emotional trap

Anonymous Reviews Are Back on Google What This Means for Your Business The digital landscape for local businesses is constantly evolving, and few platforms hold as much influence as Google Maps and Google Business Profile. Recently, a significant change has been introduced that has put business owners around the world on alert: the return of

In the U.S., online sales on Black Friday 2024 reached US $10.8 billion, up approximately 10.2 % year-over-year.¹ Yet in 2025, economic headwinds are tightening the market. With slower growth and declining trust in promotions, competition for consumer attention will be tougher than ever.

Sustainable growth requires strategy, vision, and adaptability. Yet many businesses stagnate due to mistakes that may seem minor but have a significant impact on profitability and expansion.

The good news? Most of these mistakes are avoidable. Lets explore 10 common mistakes that limit small business growth, along with practical solutions you can start applying today.